5 Steps To Superior Customer Service

1. Know who your customer really is.
2. Learn all about your customers needs.
3. Separate their “product” needs from their, “act of doing business with you” needs.
4. Design systems to address your customer’s needs and then exceed their expectations.
5. Empower your entire company to service the needs of your customers.

2 Questions For You

1. Do your customers have any needs that they are not aware of?
2. When evaluating the process that a customer uses to transact business with you, does your process make it easy or difficult for them to do business with your company?

1 Thing To Do Today

Call five customers and ask them what is the best part of doing business with you, and what is the most challenging part of doing business with you.

Copyright © 2004 - 2009 Sam Silverstein Enterprises, Inc. All rights reserved. Entrepreneur, author and speaker Sam Silverstein has a solid track record of building million dollar results. The numbers speak for themselves- his companies have sold over 100 million dollars of products and services and he has successfully sold one of his businesses to a Fortune 500 company. Sam works with business professionals who want to sell more, build their business, and increase income. He focuses on accountability, authenticity and abundance. Sam is the President of the National Speakers Association. For a copy of his free BuildaBetterBiz ezine or more information on Sam Silverstein, please call 1-888-MOTIVATE (888-668-4828) or check out BuildaBetterBiz or SamSilverstein.com. You may reprint this article in your publication if you include the above biographical information in its entirety and our copyright notice.

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