All to often we hear someone say, “You have to hold them accountable.” Or we hear a leader say, “I’m going to hold you accountable.” The truth is that it should never be about holding people accountable. We, as leaders, should be helping people be accountable. There is a big difference between the two.
Accountability is keeping your commitments to people. A commitment takes two people. When you are helping someone be accountable both parties benefit. When you hold someone accountable it’s one-sided. There is a huge difference between these two positions. The end result is different.