Leadership – Doing What is Right

Sam Silverstein Blog

I believe most leaders know what’s right. They know they have an inner voice that consistently points them in the right direction. They just don’t always listen to that voice.

Why do we tune out that inner voice? Why do other considerations sway us? Quite frankly, when things aren’t right, I find it’s because we’re focused on money first, and people second — or not at all.

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Starbucks CEO Kevin Johnson Knows Accountability

Sam Silverstein Blog

When Starbucks had a problem with one of their managers mistreating two African American men in one of their Philadelphia stores, Kevin Johnson, CEO, stepped up as an accountable leader.

Mr. Johnson immediately responded. He didn’t waste any time. He didn’t have to convene his board. And, he didn’t try and make excuses. He removed the manager from the store. He traveled to Philadelphia to deal with the situation himself and he scheduled a day to close over 8000 company-owned U.S. stores and conduct racial bias training for over 175,000 employees. The cost of closing the stores and providing the training didn’t matter in making everything right.

It is great to see that Mr. Johnson is working with professionals who know how to handle these situations like the NAACP and the Anti-Defamation League.

What happened in Philadelphia isn’t necessarily an issue of a bad culture at Starbucks. This wasn’t a Starbucks issue. It was an individual’s issue. Actually, it is an American issue. As a nation, we need to renew our energy towards anti-bias education. Events such as this one in Philadelphia need to end.
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