Living with compassion is important for the accountable leader. Listen as Sam shares the importance of compassion and how it affects the world and culture we live in!
Listen as Sam shares about a recent trip he was on and how he learned the importance of purpose in a business culture!
Having patience is an important part of making right decisions. Listen as Sam shares on having patience and how we can learn from it!
I believe most leaders know what’s right. They know they have an inner voice that consistently points them in the right direction. They just don’t always listen to that voice.
Why do we tune out that inner voice? Why do other considerations sway us? Quite frankly, when things aren’t right, I find it’s because we’re focused on money first, and people second — or not at all.
Standing up for what you believe is always important. Listen as Sam shares how we can best stand up for the things we believe in as leaders and how it impacts those around us.
Change has no power unless we give it power! Learn how to react to change whether it’s good or bad! The power of change comes from inside you!
Accountability always starts with leadership. Listen as Sam shares how to be accountable as a leader, and how you can begin to change the culture of your environment.
We have the power to choose how we react to bad news. Listen as Sam shares about how a friend who taught him that reacting positively to bad news can affect the very world around us!
When Starbucks had a problem with one of their managers mistreating two African American men in one of their Philadelphia stores, Kevin Johnson, CEO, stepped up as an accountable leader.
Mr. Johnson immediately responded. He didn’t waste any time. He didn’t have to convene his board. And, he didn’t try and make excuses. He removed the manager from the store. He traveled to Philadelphia to deal with the situation himself and he scheduled a day to close over 8000 company-owned U.S. stores and conduct racial bias training for over 175,000 employees. The cost of closing the stores and providing the training didn’t matter in making everything right.
It is great to see that Mr. Johnson is working with professionals who know how to handle these situations like the NAACP and the Anti-Defamation League.
What happened in Philadelphia isn’t necessarily an issue of a bad culture at Starbucks. This wasn’t a Starbucks issue. It was an individual’s issue. Actually, it is an American issue. As a nation, we need to renew our energy towards anti-bias education. Events such as this one in Philadelphia need to end.
Listen as Sam shares on the process of creating a culture by design, and how to do so with care!