AMERICAN AIRLINES’ LATEST FIASCO: DON’T BLAME THE EMPLOYEES

Sam Silverstein Blog

The leadership of a great organization has an obligation to make a special kind of commitment to its employees, a commitment that they can always feel safe in asking for help when they need it, and always feel comfortable enough in their work environment to know they will never be penalized for asking for help. It is obvious [1] that that wasn’t happening here… and that, right now American is not living up to that commitment. As a result, its customers and its employees are suffering.

TRUTH ISN’T TRUTH? REALLY?

Sam Silverstein Blog

Without truth, you cannot have accountability.

Deception is grey. The truth is black and white. Deception and accountability can NEVER coexist.

People lie to try and protect themselves. People deceive in order to manipulate and try to personally gain something. Deception takes lying to a deeper level, often by omitting facts.

It is our responsibility to check the facts and to stand up to untruth and deception. Following deception blindly, when we know better, is negligence on our part.

The Power of Commitment

Sam Silverstein Blog

It is only the commitment from the leader to their people that creates accountability in the leader. That’s what creates the desire to be accountable in the people they lead: 100% commitment from the top. That’s what inspires people to thrive, grow to be their best, and, in the process, help the organization to grow to be its best. Commitment is what makes the greatest journeys possible.