On the other hand … when there is a personal commitment to an “it’s all of us” relationship … when the leader does model that value, is personally committed to it, and makes sure it is a personal accountability to every person on the team… an amazing thing happens. Everyone on the team buys into “It’s all of us,” regardless of the role that individual plays … and every member of the team becomes accountable to every other member.
The big takeaways here for leaders are: make good on your commitments to your customers and your employees; take appropriate action even when people you don’t employ make mistakes; and focus on always making decisions around what you say you believe and value.
Accountability will always be the highest form of leadership. Listen as Sam shares how important this is, and how it affects those around us. The accountable leader will always be effective when this skill is applied.
Making sure that we are focused on the right things is important for the accountable leader. Listen as Sam shares the importance of knowing where your focus is going, and how it affects the people you lead and serve.
• What is possible in an organizational culture when you consistently show, not just with words but with actions, how much you truly care about people?
• What lessons are you teaching your people about how they should interact with customers … by how you interact with them?
• What happens in an organization when accountability in the workplace is the goal and leadership accepts the responsibility to have accountability start with them?
Many organizations focus so much on how their employees are going to treat the customer that they make a classic mistake: They fail to address the equally important issue of how the organization’s people treat each other. Leaders in these companies often overlook one of the secret weapons of accountability in the workplace … namely, transparency.
Having an accountable culture is important! Listen as Sam shares how we can best create a more accountable world.
Being transparent with the people we lead is important for the accountable leader! Listen as Sam shares on how we can learn and lean into being transparency.
Having a successful culture should be important to the accountable leader! Listen as Sam shares on how you can create a culture of success.
In order to create a more accountable world we have to first be accountable to our people. Listen as Sam shares how important this is and how we can apply it today!