ACCOUNTABILITY IS IMPOSSIBLE WITHOUT THE TRUTH

Sam Silverstein Blog

For a leader, there is no such thing as “kind of” telling the truth. If you are a leader, you are either fulfilling your personal commitment to tell someone who is counting on you the truth, or you aren’t fulfilling that commitment. If you aren’t, then accountability within the relationship and the organization you lead is impossible, because you’ve already …

UBER: THE EMPLOYEES SPEAK

Sam Silverstein Blog

There is one thing about Uber that everyone agrees on. The global ride-sharing service that transformed the way people get around in major metropolitan areas has a remarkable capacity make news. The problem is, not all of the headlines it generates are good. For every positive news item — securing an astonishing 69% of the US market, say, or launching …

A Question For The New Year

Sam Silverstein Blog

One of the questions I ask leaders — a question that sometimes makes them a little uncomfortable — is a fairly simple, direct one: Do you tell your people the truth? It’s a deeply relevant question, I think, as we approach the New Year. Forget, for a moment, whether you feel your people tell you the truth, or how you …

JOHNSON & JOHNSON’S FOUR-FOLD FAILURE OF ACCOUNTABILITY

Sam Silverstein Blog

Word broke recently of what may be one of the most shameful corporate cover-ups in the history of American business. Reuters reported that pharmaceutical and consumer products giant Johnson & Johnson had known, as early as 1971, about the presence of asbestos, a known carcinogen, in its iconic baby powder product. This disclosure quickly prompted comparisons with similar, devastating, revelations …

ACCOUNTABILITY IS IMPOSSIBLE WITHOUT THE TRUTH

Sam Silverstein Blog

For a leader, there is no such thing as “kind of” telling the truth. If you are a leader, you are either fulfilling your personal commitment to tell someone who is counting on you the truth, or you aren’t fulfilling that commitment. If you aren’t, then accountability within the relationship and the organization you lead is impossible, because you’ve already …

MAKING NO DECISION IS MAKING A DECISION: THE RYANAIR DEBACLE

Sam Silverstein Blog 0 Comments

A leader with a commitment to a value like “We stand by our passengers and employees when all hell breaks loose,” or with a commitment to securing the airline’s good reputation, would have jumped all over this event, right away. That leader would have made certain that the whole world knew that both the leader and the airline considered such abuse intolerable, would have rejected racism and discrimination in all its forms, and would have announced that a full internal review of the incident was underway.

ACCOUNTABLE LEADERSHIP WINS A NOBEL PRIZE

Sam Silverstein Blog 0 Comments

So: What this woman is doing is courageous. It is true leadership. And yes, it is accountable leadership. I share Murad’s story with you today not just because it is inspiring on a human level – although it certainly is that – but because I want you to notice that two of the specific commitments Murad has championed, since her escape from hell on earth in 2014, are absolutely critical for accountable leadership in any realm. Those two commitments are: “I tell the truth” and to “It’s all of us.”

Accountability is All About Relationships

Sam Silverstein Blog

On the other hand … when there is a personal commitment to an “it’s all of us” relationship … when the leader does model that value, is personally committed to it, and makes sure it is a personal accountability to every person on the team… an amazing thing happens. Everyone on the team buys into “It’s all of us,” regardless of the role that individual plays … and every member of the team becomes accountable to every other member.