SOUTHWEST AIRLINES: ACCOUNTABLE LEADERSHIP, ACCOUNTABLE TEAMS

Sam Silverstein Blog

• What is possible in an organizational culture when you consistently show, not just with words but with actions, how much you truly care about people?
• What lessons are you teaching your people about how they should interact with customers … by how you interact with them?
• What happens in an organization when accountability in the workplace is the goal and leadership accepts the responsibility to have accountability start with them?

AMERICAN AIRLINES’ LATEST FIASCO: DON’T BLAME THE EMPLOYEES

Sam Silverstein Blog

The leadership of a great organization has an obligation to make a special kind of commitment to its employees, a commitment that they can always feel safe in asking for help when they need it, and always feel comfortable enough in their work environment to know they will never be penalized for asking for help. It is obvious [1] that that wasn’t happening here… and that, right now American is not living up to that commitment. As a result, its customers and its employees are suffering.

The Power of Commitment

Sam Silverstein Blog

It is only the commitment from the leader to their people that creates accountability in the leader. That’s what creates the desire to be accountable in the people they lead: 100% commitment from the top. That’s what inspires people to thrive, grow to be their best, and, in the process, help the organization to grow to be its best. Commitment is what makes the greatest journeys possible.

Leadership – Doing What is Right

Sam Silverstein Blog

I believe most leaders know what’s right. They know they have an inner voice that consistently points them in the right direction. They just don’t always listen to that voice.

Why do we tune out that inner voice? Why do other considerations sway us? Quite frankly, when things aren’t right, I find it’s because we’re focused on money first, and people second — or not at all.

The Biggest Leadership Myth

Sam Silverstein Blog

One of the major challenges in our society today is that people are trying to make leadership all about themselves. They think, “Oh – I’m the leader now. That means I get a special parking place.” Or: “I’m the leader now. I get to use the corporate jet.” Or: “I’m the leader now. I get to treat people however I want.” This way of thinking is rampant. Being a great leader means you are focused on the growth, success and wellbeing of the people you lead. Never lose focus on that.

The Future of Leadership is Accountability

Sam Silverstein Blog

When a leader freaks out and starts changing things their people are intensely affected. Inconsistent leadership creates an environment that is full of distractions for the people they lead. When the people are distracted they cannot focus on the purpose, mission and tasks at hand for the enterprise. Great leaders stay steady and they know exactly what to be steady about.

Loyalty Is Given First

Sam Silverstein Blog

This is the problem with leadership today. Leadership is never about the leader. Leadership is always about the people who are being lead. This means that the idea of “self-leadership” is really a total falsehood. You can’t lead if you don’t have people to lead. And, if you have people to lead, people you are responsible for, then it is always about them.