THE ONE BIG TAKEAWAY FROM THE COVINGTON/LINCOLN MEMORIAL SOCIAL MEDIA MELTDOWN

Sam Silverstein Blog

By now there’s a very good chance you’ve already heard something intense, partisan, and angry about the protests that happened near the steps of the Lincoln Memorial on Martin Luther King Day. But on the off chance you’ve somehow missed the commotion, here’s a brief rundown. Social media platforms went crazy over viral videos showing encounters between a Native American …

ACCOUNTABILITY IS IMPOSSIBLE WITHOUT THE TRUTH

Sam Silverstein Blog

For a leader, there is no such thing as “kind of” telling the truth. If you are a leader, you are either fulfilling your personal commitment to tell someone who is counting on you the truth, or you aren’t fulfilling that commitment. If you aren’t, then accountability within the relationship and the organization you lead is impossible, because you’ve already …

JOHNSON & JOHNSON’S FOUR-FOLD FAILURE OF ACCOUNTABILITY

Sam Silverstein Blog

Word broke recently of what may be one of the most shameful corporate cover-ups in the history of American business. Reuters reported that pharmaceutical and consumer products giant Johnson & Johnson had known, as early as 1971, about the presence of asbestos, a known carcinogen, in its iconic baby powder product. This disclosure quickly prompted comparisons with similar, devastating, revelations …

ACCOUNTABILITY IS IMPOSSIBLE WITHOUT THE TRUTH

Sam Silverstein Blog

For a leader, there is no such thing as “kind of” telling the truth. If you are a leader, you are either fulfilling your personal commitment to tell someone who is counting on you the truth, or you aren’t fulfilling that commitment. If you aren’t, then accountability within the relationship and the organization you lead is impossible, because you’ve already …

ACCOUNTABLE LEADERSHIP WINS A NOBEL PRIZE

Sam Silverstein Blog 0 Comments

So: What this woman is doing is courageous. It is true leadership. And yes, it is accountable leadership. I share Murad’s story with you today not just because it is inspiring on a human level – although it certainly is that – but because I want you to notice that two of the specific commitments Murad has championed, since her escape from hell on earth in 2014, are absolutely critical for accountable leadership in any realm. Those two commitments are: “I tell the truth” and to “It’s all of us.”

Accountability is All About Relationships

Sam Silverstein Blog

On the other hand … when there is a personal commitment to an “it’s all of us” relationship … when the leader does model that value, is personally committed to it, and makes sure it is a personal accountability to every person on the team… an amazing thing happens. Everyone on the team buys into “It’s all of us,” regardless of the role that individual plays … and every member of the team becomes accountable to every other member.

SOUTHWEST AIRLINES: ACCOUNTABLE LEADERSHIP, ACCOUNTABLE TEAMS

Sam Silverstein Blog

• What is possible in an organizational culture when you consistently show, not just with words but with actions, how much you truly care about people?
• What lessons are you teaching your people about how they should interact with customers … by how you interact with them?
• What happens in an organization when accountability in the workplace is the goal and leadership accepts the responsibility to have accountability start with them?

AMERICAN AIRLINES’ LATEST FIASCO: DON’T BLAME THE EMPLOYEES

Sam Silverstein Blog

The leadership of a great organization has an obligation to make a special kind of commitment to its employees, a commitment that they can always feel safe in asking for help when they need it, and always feel comfortable enough in their work environment to know they will never be penalized for asking for help. It is obvious [1] that that wasn’t happening here… and that, right now American is not living up to that commitment. As a result, its customers and its employees are suffering.