So: What this woman is doing is courageous. It is true leadership. And yes, it is accountable leadership. I share Murad’s story with you today not just because it is inspiring on a human level – although it certainly is that – but because I want you to notice that two of the specific commitments Murad has championed, since her escape from hell on earth in 2014, are absolutely critical for accountable leadership in any realm. Those two commitments are: “I tell the truth” and to “It’s all of us.”
On the other hand … when there is a personal commitment to an “it’s all of us” relationship … when the leader does model that value, is personally committed to it, and makes sure it is a personal accountability to every person on the team… an amazing thing happens. Everyone on the team buys into “It’s all of us,” regardless of the role that individual plays … and every member of the team becomes accountable to every other member.
• What is possible in an organizational culture when you consistently show, not just with words but with actions, how much you truly care about people?
• What lessons are you teaching your people about how they should interact with customers … by how you interact with them?
• What happens in an organization when accountability in the workplace is the goal and leadership accepts the responsibility to have accountability start with them?
Discover how being accoutnable in the workplace connects to the community and how to attract and retain your best people through an accountable work culture.
The leadership of a great organization has an obligation to make a special kind of commitment to its employees, a commitment that they can always feel safe in asking for help when they need it, and always feel comfortable enough in their work environment to know they will never be penalized for asking for help. It is obvious  that that wasn’t happening here… and that, right now American is not living up to that commitment. As a result, its customers and its employees are suffering.
Here’s a prediction: Whether or not there is a recession, your organization will thrive over the next few years … if you as the leader recession-proof your team by making and keeping your own personal commitment to the right values.
It is only the commitment from the leader to their people that creates accountability in the leader. That’s what creates the desire to be accountable in the people they lead: 100% commitment from the top. That’s what inspires people to thrive, grow to be their best, and, in the process, help the organization to grow to be its best. Commitment is what makes the greatest journeys possible.
If we’re leading a team, we need to start that change in thinking by defining accountability for ourselves. Let’s define accountability as “keeping our commitments to people … starting with me keeping my commitments to you.”
I believe most leaders know what’s right. They know they have an inner voice that consistently points them in the right direction. They just don’t always listen to that voice.
Why do we tune out that inner voice? Why do other considerations sway us? Quite frankly, when things aren’t right, I find it’s because we’re focused on money first, and people second — or not at all.
One of the major challenges in our society today is that people are trying to make leadership all about themselves. They think, “Oh – I’m the leader now. That means I get a special parking place.” Or: “I’m the leader now. I get to use the corporate jet.” Or: “I’m the leader now. I get to treat people however I want.” This way of thinking is rampant. Being a great leader means you are focused on the growth, success and wellbeing of the people you lead. Never lose focus on that.