Disruptive Technology

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For the past decade Apple, Inc. has been the absolute master at disruptive technology. First they came out with the iPod, then the iPhone and then the iPad. Each time Apple introduced a product they set a standard in the market that their competition could not match. Apple controlled over 85% of the mp3 player market, redefined what a smart …

Create a Better Customer Experience by Changing Expectations

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I recently bought a product at the grocery store. The product itself was wrapped in cellophane and then was inside of a box. The entire box was itself then wrapped in cellophane. I bought the same product before from a different manufacturer, only there was no cellophane on the outside of the box. This time, as I opened the cellophane …

Change… The Order Of The Universe

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SIX STEPS TO BETTER CHANGE MANAGEMENT In a theology class at a major university a professor told her students that each week they would study a different piece of ancient text. On Monday, the professor would give her interpretation of the text, and on Wednesday, one of the students would give their interpretation of the same text.The professor would then …

Quality Requires Measures

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Quality is required. There is no longer a question of whether or not to implement a quality program. You must have one to survive. Yet, many are failures. The question is why? Quality is like any other business process. It must be managed to be successful. Too often, a business will spend all of its resources on the quality program …

The Paradox of Change

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Where would you like to be in six months? One year? Two years? How do you get there? The first step is to clearly define what it is you want to achieve. The next step is to determine what you will have to change to get to where you want to be. Sound easy? Well, it can be. If change …