The Accountability Blog

Day: August 5, 2008

Be Accountable and Grow Your Business

The Phone Call It was 8:00 on a Monday morning and my phone was already ringing.  The call was from Bob, a distributor of mine in Kalamazoo.  Bob was frustrated.  He had just received a call from an upset customer.  Bob’s customer was tired of waiting for their replacement windows.  It had been seven weeks since the homeowner had placed the original order. “I’ve been buying windows from you for the past two years,” Bob

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