The Accountability Blog

Day: September 9, 2008

Managing the Experience

I took my family out to dinner last night.  It was my oldest daughter’s birthday, and my wife and I wanted to take her someplace special.  We went to Tony’s.  Tony’s is the only five star restaurant in St. Louis, and they work hard to earn that designation. Upon arrival the valet takes your car and you enter the restaurant.  The maitre’ d asks your name and checks you in.  He had previously noted in

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