The Accountability Blog

Month: August 2012

Focused Intent

I was studying an organization the other day and I realized that that organization had grown nicely over the course of two or three years and then they started to slip. So, I wanted to research why was the organization moving backwards after several years of sustained growth? And what I realized was that their offerings had become very diverse. Their strategic intent was not nearly as focused now as it had been in its

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Eliminate Left Turns

Recently, UPS eliminated all left hand turns. That’s right. They scheduled their freight deliveries only making right hand turns. Well, 90 percent of the turns are right hand turns. They basically said, “We don’t want to turn left. If it means going around the block, we’ll make those right hand turns.”  As a result, they found they could save time and ultimately miles. How many miles? They saved over 2.8 million miles on their fleet

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Accountability in the Face of Disasters

It seems lately that natural disasters are the order of the day. It’s an earthquake. It’s a tornado. It’s a hurricane. No matter what, it seems like in some part of the world, we’re experiencing hardships and companies and countries are having to face these hardships. Where does accountability come into this? One of the five accountabilities that I discuss in my latest book “No More Excuses” is that we’re accountable to make contributions to

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Adapt for Changes

As you can imagine, magazines’ editorial pages tend to rise or fall depending on the number of ad pages that they have. In the year 2000, magazines published by the Publishers Information Bureau had almost 287,000 ad pages while by the year 2009, the number of ad pages had diminished to almost 170,000 pages. That’s a 41 percent decrease. As you can imagine, these magazines were thinner. They were using less paper. Paper mills had

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Accountability in Sales

A few years ago, my wife and I went to Santa Fe, New Mexico. It’s a tremendous artist community and we wanted to look at many of the galleries that were there and enjoy the sites. We had no intention on buying anything. There’s a road just outside of the downtown market area called Canyon Road. It’s about a mile long and all of the homes on both sides of the road have been converted

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August 2012
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