The Accountability Blog

American Airlines Can Be Better … And I Know How

Prior to the pandemic, last year the Wall Street Journal released its rankings of the best and worst major US airlines. It will come as no huge surprise to any frequent flier, I think, that American Airlines came in dead last. The bottom of this list is, of course, a bad place for any airline to be for even a single year, but it is worth noticing that this unenviable position on the Journal’s list

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In Baseball, and Life, Lying is the Opposite of Accountability

The truth is the truth. The rules are the rules. You may have seen the story a few years back about New York Mets third baseman Todd Frazier, who pulled a fast one on the umpires – and on all of us. His story connects directly to the issue of accountability. In a game against the Dodgers, Frazier got credit for making a catch that he didn’t make. Chasing a ball hit into foul territory,

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Accountability and the Challenge of AI

What can a robot teach us about accountability? Quite a lot, it turns out. A recent op-ed in the British newspaper The Guardian, provocatively entitled A Robot Wrote this Entire Article. Are You Scared Yet, Human?, addressed that timeless sci-fi scenario: machines rising up against humanity. The newspaper’s editors asked a cutting-edge language generator. GPT-3, to convince us all that humanity has nothing to fear from robots. The article makes fascinating reading. I will leave

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Albert Einstein On Servant Leadership

Accountability really is the highest form of leadership. In “The 100,” his fascinating survey ranking the most influential human beings ever to walk the earth, author Michael Hart placed Albert Einstein at #10, well ahead of such figures as Julius Caesar, Martin Luther, and William Shakespeare. Hart chose Einstein as the tenth-most influential human being in all history because of his enormous importance in the world of science, and specifically for his contributions to the

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A Lesson From Springsteen about Trust

One of the most common complaints I hear from leaders has to do with the team’s supposed inability to accept their responsibility to tell the truth. Here’s how this often plays out. There’s some kind of problem, some kind of oversight, some kind of challenge, and the leader wants to get to the bottom of it – – as a prosecutor. The word goes out: Who authorized this? And the inquisition is on. For some

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Spring Training Lesson: Accountable Leadership Means the Rookie Has a Voice

When I talk about accountability, a lot of leaders assume I’m talking about the team’s accountability to the leader. Actually, the whole process starts with the leader’s accountability and their ability to follow through on commitments to the team. One of the most important of those commitments is the leader’s commitment to make sure everyone feels safe in sharing insights and opinions…whether that’s someone who’s been with your organization for years, or someone who just

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What Is Accountability?

Everything we have been told about accountability is wrong. Accountability is not a way of doing. Accountability is a way of thinking. Specifically, it’s how we think about people.

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The Accountability PhD™

Committing to the success of others around you builds relationships and accountability. Your example of accountability will inspire accountability in others.

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The Attack on the Capitol: A Question of Character and Accountability

Here are some thoughts on accountability inspired by the attack on the Capitol yesterday. Accountable leaders in any field of endeavor, including politics, inevitably face questions of character. Our character is demonstrated by our decisions and our deeds over the long term, not by the words we throw out in the heat of the moment so we can look good when the cameras are rolling. Character, in other words, is a long-term play, it is

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