The Accountability Blog

What Are You Focused On?

Making sure that we are focused on the right things is important for the accountable leader. Listen as Sam shares the importance of knowing where your focus is going, and how it affects the people you lead and serve.

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Southwest Airlines: Accountable Leadership, Accountable Teams

• What is possible in an organizational culture when you consistently show, not just with words but with actions, how much you truly care about people?
• What lessons are you teaching your people about how they should interact with customers … by how you interact with them?
• What happens in an organization when accountability in the workplace is the goal and leadership accepts the responsibility to have accountability start with them?

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Transparency: The Secret Weapon of Accountability in The Workplace

Many organizations focus so much on how their employees are going to treat the customer that they make a classic mistake: They fail to address the equally important issue of how the organization’s people treat each other. Leaders in these companies often overlook one of the secret weapons of accountability in the workplace … namely, transparency.

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Transparency

Being transparent with the people we lead is important for the accountable leader! Listen as Sam shares on how we can learn and lean into being transparency.

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Commit To Your People

In order to create a more accountable world we have to first be accountable to our people. Listen as Sam shares how important this is and how we can apply it today!

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The Power Of Commitment

A leader knows the importance of making a commitment and keeping it. Listen has Sam shares we can apply this skill to our business and professional lives.

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American Airlines’ Latest Fiasco: Don’t Blame The Employees

The leadership of a great organization has an obligation to make a special kind of commitment to its employees, a commitment that they can always feel safe in asking for help when they need it, and always feel comfortable enough in their work environment to know they will never be penalized for asking for help. It is obvious [1] that that wasn’t happening here… and that, right now American is not living up to that commitment. As a result, its customers and its employees are suffering.

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June 2019
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