5 Steps To Superior Customer Service
1. Know who your customer really is.
2. Learn all about your customers needs.
3. Separate their “product” needs from their, “act of doing business with you” needs.
4. Design systems to address your customer’s needs and then exceed their expectations.
5. Empower your entire company to service the needs of your customers.
2 Questions For You
1. Do your customers have any needs that they are not aware of?
2. When evaluating the process that a customer uses to transact business with you, does your process make it easy or difficult for them to do business with your company?
1 Thing To Do Today
Call five customers and ask them what is the best part of doing business with you, and what is the most challenging part of doing business with you.
