Recently, a family from New Zealand booked a home for a vacation in Ireland using Airbnb, the popular online peer-to-peer property rental service. When the family showed up at the property, however, they got an unpleasant surprise. They discovered that the owner of the house had set up a live video feed by means of a concealed camera. Believe it or not, that wasn’t the biggest problem that showed up in this story. The biggest
The Accountability Blog
Tag: accountability vs responsibility
You’ve no doubt heard news reports about multiple high-profile indictments of wealthy parents who allegedly paid college coaches and others some truly staggering sums — with the reported aim of getting their children into top-tier universities they otherwise wouldn’t have gotten into. In just one jaw-dropping example of accountability failure in college admissions, a young woman with zero soccer skills somehow emerged as top soccer recruit for Yale. Her parents paid a consultant $1.2 million
Your organization is in crisis. A key person — or maybe a bunch of key people — just left, and now you’re struggling to deal with the consequences. Before you talk yourself into believing that you’re the victim here, let me suggest some tough questions. Please answer them honestly. Are you personally committed to telling your people the truth? How does your team know that for sure? What evidence do they have to the contrary?
Many people make the mistake of assuming that a commitment to truth simply means promising to tell the truth to other people. It is far more important to be able to tell yourself the truth. Telling yourself the truth must come first. If you can’t be honest to yourself, you can’t be honest to someone else. Telling yourself the truth isn’t something you do once and consider complete. It’s an ongoing process, something you commit
A leader with a commitment to a value like “We stand by our passengers and employees when all hell breaks loose,” or with a commitment to securing the airline’s good reputation, would have jumped all over this event, right away. That leader would have made certain that the whole world knew that both the leader and the airline considered such abuse intolerable, would have rejected racism and discrimination in all its forms, and would have announced that a full internal review of the incident was underway.
On the other hand … when there is a personal commitment to an “it’s all of us” relationship … when the leader does model that value, is personally committed to it, and makes sure it is a personal accountability to every person on the team… an amazing thing happens. Everyone on the team buys into “It’s all of us,” regardless of the role that individual plays … and every member of the team becomes accountable to every other member.
The big takeaways here for leaders are: make good on your commitments to your customers and your employees; take appropriate action even when people you don’t employ make mistakes; and focus on always making decisions around what you say you believe and value.
Discover how being accoutnable in the workplace connects to the community and how to attract and retain your best people through an accountable work culture.