Everyone has the ability to make a difference. This year, we have all learned that the hard way. Three or four months ago, many people had this idea that someone who worked the checkout line at a grocery store, or someone who worked for the sanitation department collecting garbage, or someone who delivered food for people who wanted to enjoy a restaurant meal at home, or someone who worked at a similar job, was more
The Accountability Blog
By now, it’s obvious that the global pandemic we now face is a crisis unlike anything any of us have ever encountered. There is no longer any doubt about it: we are entering tough times. The two critical questions for leaders now are–how do we make sure our organizations survive these tough times, and how do we make sure we rebound quickly coming out of them? Those are two different things, but they are both
Usually, these articles are about accountable leadership in business settings. This week, though, I came across a news story that reminded me how vital accountability is outside of the office. The whole nation, in fact the whole world, is in the grips of a major public health crisis: the rapid spread of the COVID2019 virus, popularly known as the coronavirus. This is no laughing matter. It is something we are all facing, and something we
Ethan Bauer, a reporter for the Deseret News, recently interviewed me as part of a story on the unprecedented public criticism leveled at USA Gymnastics (USAG) and the U.S. Olympic and Paralympic Committee (USOPC) by US gymnast Simone Biles. She and other athletes spoke up frankly about the failure of accountable leadership in both organizations to respond effectively to the massive sexual abuse scandal that has grown for years now, like a malignant tumor, on
You may have seen the video that went viral about a luggage handler recklessly throwing passenger bags around at Manchester Airport in England. If you didn’t, here’s a look. The flight’s passengers (and plenty of others) were furious at the sight of the bags being tossed right through the baggage cart, and rightly so. In a world where there are many, many accounts of customer sharing (valid) complaints about their flying experiences, I was reluctant
Discover exactly how to go about fixing a broken corporate culture like the one currently in play at Boeing. It starts with leadership. It is possible. A great culture is really what all employees want.
After reading the owner of the Houston Astros recent response that he does not believe he should be held accountable for the cheating that his team was found to have participated in, I thought an article was required. At first, I thought that I would just create a list of all of the times that a leader is not accountable. The only problem with that is that the article would end at that point.
Houston Astros owner and chairman Jim Crane fired the team’s manager and general manager after Major League Baseball found the Astros illegally created a system the sole and communicated the opposing teams’ pitching signs during their 2017 championship season. Accountability was lacking on the side of those fired but the owner showed his accountability immediately.
There has been a tragic failure of accountable leadership at Boeing. But the accountability failure I am talking about is not the failure of a single individual. I am willing to bet that what you have been reading about in the headlines is how, in the aftermath of the 737 Max crisis, Boeing CEO Dennis Muilenburg just lost his job. Unfortunately, his story is a story of unaccountable leadership.
Accountable leaders know how to harness the immense power of a Mission that inspires, engages, and motivates people. The kind of Mission I am talking about is always rooted in some deeply personal motivation, in some larger Purpose that drives everything in the leader’s life. Yet this individual Purpose is a private matter. It is not necessarily what people buy into and sign on for when they support the Mission. Enunciating the right mission and