The Accountability Blog

Tag: accountability


What do Apple, Inc., Nordstrom and Whole Foods all have in common?  All three companies are accountable for their actions, choices and results.  Accountability for these three organizations is a cornerstone of their operations.  They realize that you must be accountable first and then business will follow. Apple, Inc. recently rolled out their new 3G iPhone and their MobileMe website.  Customers immediately reported problems with the web service.  While Apple moved quickly to solve the

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Adapt Your Business For Success

The temperature spiked almost 15 degrees this past week.  My two youngest daughters are avid soccer players.  They train three times a week while preparing for their upcoming fall season.  Before leaving for practice, I changed their water bottles to insulated coolers that were twice the size.  The girls voiced their disdain of the large heavy coolers, but I pressed on.  After practice I checked their coolers, and they were both practically empty. When the

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Be Accountable for Your Continuing Education

I just returned from the annual convention of the National Speakers Association.  This is always a special time for me.  I get to meet with my friends and peers and discuss trends and issues that we all face.  This year is very special because I return as the President of the National Speakers Association. Walking in the halls you never know whom you’ll run into.  Maybe you’ll sit next to Zig Ziglar at breakfast, chat

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Be Accountable and Grow Your Business

The Phone Call It was 8:00 on a Monday morning and my phone was already ringing.  The call was from Bob, a distributor of mine in Kalamazoo.  Bob was frustrated.  He had just received a call from an upset customer.  Bob’s customer was tired of waiting for their replacement windows.  It had been seven weeks since the homeowner had placed the original order. “I’ve been buying windows from you for the past two years,” Bob

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Close The Sale … Give Them a Choice

The US Open tennis tournament is being played this week. Of all the sporting events I enjoy watching, being at one of the four major tennis tournaments has to be my favorite. Your ticket will get you into the event, and it is good for a reserved seat in the main stadium. Now, this is where it gets interesting. There can be up to eighteen matches being played at the same time throughout the day.

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Mastermind Your Business for Accountability and Success

I went to my Mastermind Group meeting yesterday.  I didn’t really think that I had much to discuss.  Boy, was I wrong. All I wanted was a quick approval on the artwork for my new business card.  I thought this would take about 60 seconds.  Thirty minutes later, my card was totally redesigned. The members of my Mastermind Group questioned the specific message that I wanted my card to convey.  They had me remove three

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Deliver Authentic Value and Grow Your Business

July 11th was the international release date for the new Apple iPhone 3G.  Stores around the world opened their doors and proceeded to sell out of every phone they had. Here in St. Louis the line was so long you would have had to wait 5 hours to buy and activate a phone.  While I chose not to wait I did decide to hang out a bit and chat with some of the people who

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Give Them a Chance to Buy

I recently registered a new URL.  (It is for those of you who are curious.)  I used to handle the transaction.  When I purchased the URL, a screen came up that asked if I would like more information on tools that would add value to my new URL.  I had the option of saying yes or saying no. Right before hitting the final submit button there was a “special customer” offer that made

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Expanding Your Center of Influence

I was in the backyard playing with my two youngest daughters.  It was late in the day, and the sun was low on the horizon.  The night air was cool and our shadows were long on the driveway.  My youngest daughter, Allison, walked up and stood right at the end of my shadow and said,  “Look how big you are daddy.” When you added Allison’s shadow to mine I did look very tall.  I certainly

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No Rain Delays

The Masters golf tournament I was watching was delayed by rain. A baseball game I went to last year was delayed by rain. And, my daughter’s soccer game last week was delayed by rain. Rain may delay the games we play, but in life there are no rain delays. Every second of every hour of every day we’re in the game! There are no timeouts, no substitutions allowed, and no rain delays. We get up

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October 2021

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