The Accountability Blog

Tag: accountable leadership

American Airlines’ Mission Failure: A Lesson in Corporate Culture

You may have seen the story a couple of years back about a group of 41 Oklahoma fifth-graders and their teachers, booked on a once-in-a-lifetime field trip to Washington, D.C., were unceremoniously abandoned in the terminal by the world’s largest air carrier, American Airlines. The kids had been planning their trip for over a year. American left the youngsters and the teachers stranded… by cancelling the June 2 flight from Oklahoma City to Virginia without

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What Accountability Looks Like in Action

Kaylah Rainey signs her letter of intent with Northwestern … and Northwestern becomes a national role model for accountability. The only time you become an effective leader is when you are accountable. And you only become accountable when you are committed. Commitment is at the very core of accountability and true leadership. If the leader is committed, then everyone will be committed! This is a very simple concept, yet you’d be surprised how many leaders

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It’s All of Us

Community service is not a punishment. Accountability is not a way of doing; it is a way of thinking. Accountability is keeping your commitments to people … and a commitment is No Matter What. I believe that when you start adopting this No Matter What mindset on a regular basis, you can not only transform your team … but you also can begin the process of changing the world and make it a better place.

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Google Assistant Responds to “Tell me something good” with Positive News

But actions still speak louder than words! We live in a hyper-connected, hyper-informed era. Thanks to today’s round-the-clock media cycles, mobile devices, and social media platforms, you and I can set up news feeds that allow us to take in more news per day than ever before. That’s a good thing…right? Well — yes and no. The trouble is, lots and lots of the news we end up exposing ourselves to is bad. If we’re

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Accountable Leaders Learn to Spot Cultural Drift

What if the culture you designed for your company isn’t the culture your people are actually living? A client of mine recently told me, “I know in my heart that fundamentally we have a great culture at our company… but lately, I feel like something is off, and I can’t quite put my finger on what it is.” I said, “Does it feel like you’re not quite hitting the bulls-eye that you used to hit

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American Airlines Can Be Better … And I Know How

Prior to the pandemic, last year the Wall Street Journal released its rankings of the best and worst major US airlines. It will come as no huge surprise to any frequent flier, I think, that American Airlines came in dead last. The bottom of this list is, of course, a bad place for any airline to be for even a single year, but it is worth noticing that this unenviable position on the Journal’s list

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Albert Einstein On Servant Leadership

Accountability really is the highest form of leadership. In “The 100,” his fascinating survey ranking the most influential human beings ever to walk the earth, author Michael Hart placed Albert Einstein at #10, well ahead of such figures as Julius Caesar, Martin Luther, and William Shakespeare. Hart chose Einstein as the tenth-most influential human being in all history because of his enormous importance in the world of science, and specifically for his contributions to the

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Spring Training Lesson: Accountable Leadership Means the Rookie Has a Voice

When I talk about accountability, a lot of leaders assume I’m talking about the team’s accountability to the leader. Actually, the whole process starts with the leader’s accountability and their ability to follow through on commitments to the team. One of the most important of those commitments is the leader’s commitment to make sure everyone feels safe in sharing insights and opinions…whether that’s someone who’s been with your organization for years, or someone who just

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What Is Accountability?

Everything we have been told about accountability is wrong. Accountability is not a way of doing. Accountability is a way of thinking. Specifically, it’s how we think about people.

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The Accountability PhD™

Committing to the success of others around you builds relationships and accountability. Your example of accountability will inspire accountability in others.

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