One of the most common complaints I hear from leaders has to do with the team’s supposed inability to accept their responsibility to tell the truth. Here’s how this often plays out. There’s some kind of problem, some kind of oversight, some kind of challenge, and the leader wants to get to the bottom of it – – as a prosecutor. The word goes out: Who authorized this? And the inquisition is on. For some
Accountability and responsibility are two very different things. Accountability is keeping your commitments to people. Responsibility is taking on a certain task. The difference is subtle and instructive, and it connects to the vitally important concept of commitment. There are tactical commitments, for which people take on responsibility, and which build productivity (that is what leaders want). And there are also relational commitments, which support relationships and build accountability (that is what leaders need).
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