Do you recognize an accountable organization when you see one? What does accountability look like in action? We are constantly bombarded with opportunities to help others. Last year several tornadoes struck the Nashville, Tennessee area. Those tornadoes killed at least 24 people and injured over 150 more. 50,000 homes were destroyed. Gibson guitars is located in Nashville and immediately stepped up to offer replacement guitars to anyone who had theirs damaged or destroyed in the
The Accountability Blog
Usually, when we run into a challenge, we focus most of our effort on changing what we do…and we make little or no effort to change the way we think. Yet the power of thinking far outstrips the effects of doing. It is only when we change the way we think that we change what we do in a sustainable way. This is a key principle of accountable leadership: Action always follows belief. If you
Do you believe you are blessed? Accountable leaders do. Have you ever made a point of noticing when you have been on the receiving end of advantages and resources that others on the planet might not have easy access to — such as having enough food to feed yourself and your family? What about the ability to take a warm shower whenever you want, or to stay warm and dry in a snowstorm, or to
Recently, I was talking to someone — I’ll call her Carol — who had seen one of my videos and heard a point I had shared about accountable leadership. She said, “It’s interesting, Sam, and I’m sure it’s helpful for your audience, but it’s not really relevant to me.” “Why not?” I asked. “Because I’m not a leader.” This answer piqued my interest, because I knew Carol was a mother. I said, “What makes you
Accountability really is the highest form of leadership. In “The 100,” his fascinating survey ranking the most influential human beings ever to walk the earth, author Michael Hart placed Albert Einstein at #10, well ahead of such figures as Julius Caesar, Martin Luther, and William Shakespeare. Hart chose Einstein as the tenth-most influential human being in all history because of his enormous importance in the world of science, and specifically for his contributions to the
Committing to the success of others around you builds relationships and accountability. Your example of accountability will inspire accountability in others.
Here are some thoughts on accountability inspired by the attack on the Capitol yesterday. Accountable leaders in any field of endeavor, including politics, inevitably face questions of character. Our character is demonstrated by our decisions and our deeds over the long term, not by the words we throw out in the heat of the moment so we can look good when the cameras are rolling. Character, in other words, is a long-term play, it is
So: What makes the customer experience positive? A culture by design. And what makes that culture by design an accountable culture? Keeping commitments to people. One of the most critical of those commitments is the commitment to live the values. That has to start at the top.
Accountability and responsibility are two very different things. Accountability is keeping your commitments to people. Responsibility is taking on a certain task. The difference is subtle and instructive, and it connects to the vitally important concept of commitment. There are tactical commitments, for which people take on responsibility, and which build productivity (that is what leaders want). And there are also relational commitments, which support relationships and build accountability (that is what leaders need).