The Accountability Blog

Tag: accountable

Masters of Accountability™

What is the first and most important commitment of accountable leaders? What do true Masters of Accountability always do? I ask this question often, and I get a wide variety of responses. It surprises me how rarely people share the answer I am looking for: Accountable leaders are committed to developing their team members to their fullest potential.

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Accountability and the Ballot Box

“America isn’t easy. America is advanced citizenship. You gotta want it bad, ’cause it’s gonna put up a fight. It’s gonna say, ‘You want free speech? Let’s see you acknowledge a man whose words make your blood boil, who’s standing center stage and advocating at the top of his lungs that which you would spend a lifetime opposing at the top of yours. You want to claim this land as the land of the free?

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Panda Express and the Accountable Commitment to Giving

I was inspired recently by an article in Business Insider that profiled Peggy Cherng, one of the founders (with her husband Andrew) of the successful Panda Express restaurant chain. The article highlighted Cherng’s commitment to philanthropy–which I prefer to call by its more accessible name, “giving.” Giving is an essential part of accountable leadership, for the simple reason that it is part of the commitment that all accountable leaders make to develop and follow a

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The Solution to the Accountability Crisis in Law Enforcement

NOTE: I set up several calls recently with Sheriff Joel Richardson, a man I respect immensely, to discuss the difficult issues facing today’s law enforcement organizations. Joel leads the Randall County, Texas, Sheriff’s Department, which includes part of the city of Amarillo; he served for eight and a half years as the presiding officer for the Texas Commission on Law Enforcement. Joel presents, in my view, a perfect example of what accountable leadership in law

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This Is Not a Law Enforcement Issue – It’s an Organizational Culture Issue

Like just about everyone else I know, I have watched the news about the massive protests triggered by the death of George Floyd in Minnesota. As that incident and similar incidents have become topics of the national conversation, I have found myself confronting some major questions about accountability in the nation’s police departments. Recently, I had the opportunity to catch up with a good friend of mine, and a client, Sheriff Joel Richardson, to discuss

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Policing in America: The Accountability Crisis

Let’s talk about accountability in law enforcement and community policing. A few years back, in the aftermath of the death of Michael Brown at the hands of a police officer in Ferguson, Missouri, I made a point of visiting Ferguson while the protests there were going on. I wanted to connect person-to-person with some of the people in the community there. One of the gentlemen I talked to was a teacher in one of the

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The George Floyd Moment: An Accountability Revolution

The protests following the death of George Floyd, an African-American man killed by police during an arrest in Minneapolis in May, have led to a national moment of reckoning on the issue of police misconduct. Floyd’s death has also led to a moment of reckoning on the larger issue of discrimination in American society…and, I believe, to a moment of reckoning on the subject of accountable leadership.

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Corporate Culture: Accountability Means Acting on What You Stand For

How do you build an accountable corporate culture? Microsoft just gave us all a lesson. If you go to Microsoft’s website and take a look at their corporate values, you will come across this powerful sentence: We recognize privacy as a fundamental human right. Inspiring…but there is a potential problem. Just posting those words is not enough to build or sustain a corporate culture that features commitments that support this value. That takes more than

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Accountability: It’s Personal

One powerful lesson that accountable leaders can take from the last few extraordinary months is that personal commitments matter. That may seem like an obvious point. It is not. It requires constant reinforcement, especially within leadership circles. You would be surprised how many leaders I run into who imagine that their commitments do not need to be personal. They say things like “I am committed to quality” or “I am committed to making this company

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This Is What Accountable Leadership Looks Like

You may have seen the video that went viral about a luggage handler recklessly throwing passenger bags around at Manchester Airport in England. If you didn’t, here’s a look. The flight’s passengers (and plenty of others) were furious at the sight of the bags being tossed right through the baggage cart, and rightly so. In a world where there are many, many accounts of customer sharing (valid) complaints about their flying experiences, I was reluctant

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