I have a speech in Kuala Lumpur, Malaysia. I will be working with over a thousand financial advisors. Prior to the program I emailed and communicated with about 15 people that will be in the audience. I asked several questions because I wanted insights through their eyes. I have a pretty good idea of the issues they are facing from my experience and the clients that I worked with in the past, but I wanted
In business there are many things that will impact our success. Some of those issues are beyond our control: governmental changes, regulations, competitors, making decisions in the market place with regards to products, services, warranties, etc. As great leaders what we must do is choose to focus on what we can control. We can’t control others decisions, but we can control the choices we make with regards to those decisions and if we focus on
As a leader of an organization or a leader in our own personal life, we have many decisions and choices that we must deal with. Some of the choices reflect around offensive decisions and some are defensive. And, there is a time and a place for both. Sometimes we make a defensive move because we need to compete with what some of our competitors are doing in the market place and sometimes that’s reactive rather
I recently saw a small device that you can plug in the top of an I-phone or an I-pad. This small little device will allow you to drag a credit card through it and it will then charge the owner of that credit card for the amount that you’ve entered in on the screen and then that individual can sign on the screen to conduct the purchase. Wow! Such a little item can do so
I was in a store recently and engaged the sales person in conversation. The day was absolutely marvelous from a weather standpoint. The temperature was in the low 70’s, there were clear skies, and a slight breeze. It was very comfortable with low humidity, just absolutely beautiful. I started the conversation with the sales lady by saying, “it is a beautiful day isn’t it?” And her response to me is something I will never forget.
One of the key members of my team, Jared, comes into work with a bag of candy. There are lots of pieces in there, probably several hundred. There are purple pieces, green pieces, yellow pieces, and orange pieces. And through the day, what I notice is, Jared has a system for how he eats his candy. He’ll sequester one color. Maybe it’s orange. And just eat the orange pieces until they’re all gone. Maybe the
I’m getting ready to travel to Singapore, Malaysia, and Australia to speak to some pretty large clients. And what I’ve learned in the past as I travel internationally is that there are different customs in different countries. And for me, to best communicate with and connect with my audience, I need to be responsible and accountable to learn what those customs are because it’s not how I approach something that matters. It’s not my feelings
I recently returned from an overseas trip where I worked with several clients. The long trip back to the United States took 25 hours and needless to say, these long flights can be tedious. Yes, I packed my magazines and my books. I had my iPhone and my iPad and everything else that I needed to watch movies and entertain my self. But on the return trip, I tried to focus not so much on
Do you have a leadership exit plan? That’s right, a leadership exit plan. In other words, have you developed leaders so that you have an exit plan? This is a way to move up in your organization, a way to develop further, a way to take on new responsibilities. You see, until you develop the people that are going to take your responsibilities, you’re not going to have the time to take on additional responsibilities.
Recently, I was in Nashville, Tennessee working with a client, speaking at a major conference. I had the opportunity to go downtown and have dinner at Jack’s, which is a famous barbecue restaurant. And why do I tell you this? Simply because what I found is Jack’s is a very accountable restaurant. They’re incredibly successful and I believe one of the reasons is that they are accountable to do the right things consistently. They know
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