Amazon is in the news again, and not for a good reason. A recent report from Reuters says a trove of documents examined by reporters confirms the on-line retail giant “stoked sales of Amazon private-brand offerings by rigging Amazon’s search results so that the company’s products would appear…‘in the first 2 or three search results’“ for customers on Amazon.in, its Indian e-commerce site. This despite sworn testimony before the US Congress from senior Amazon executives,
The Accountability Blog
One of the most common questions I hear from leaders is: How do we build an accountable workplace culture? The answer is simple… but it is not easy. In fact, the answer to this question gives us a textbook example of why simple principles often take immense amounts of time, energy, and effort to implement. The simple answer is as follows. To build an accountable workplace culture, you first design it. How do you design
What if the culture you designed for your company isn’t the culture your people are actually living? A client of mine recently told me, “I know in my heart that fundamentally we have a great culture at our company… but lately, I feel like something is off, and I can’t quite put my finger on what it is.” I said, “Does it feel like you’re not quite hitting the bulls-eye that you used to hit
You may have seen the video that went viral about a luggage handler recklessly throwing passenger bags around at Manchester Airport in England. If you didn’t, here’s a look. The flight’s passengers (and plenty of others) were furious at the sight of the bags being tossed right through the baggage cart, and rightly so. In a world where there are many, many accounts of customer sharing (valid) complaints about their flying experiences, I was reluctant
Discover exactly how to go about fixing a broken corporate culture like the one currently in play at Boeing. It starts with leadership. It is possible. A great culture is really what all employees want.
Houston Astros owner and chairman Jim Crane fired the team’s manager and general manager after Major League Baseball found the Astros illegally created a system the sole and communicated the opposing teams’ pitching signs during their 2017 championship season. Accountability was lacking on the side of those fired but the owner showed his accountability immediately.