You may have seen the video that went viral about a luggage handler recklessly throwing passenger bags around at Manchester Airport in England. If you didn’t, here’s a look. The flight’s passengers (and plenty of others) were furious at the sight of the bags being tossed right through the baggage cart, and rightly so. In a world where there are many, many accounts of customer sharing (valid) complaints about their flying experiences, I was reluctant
The Accountability Blog
Tag: leadership development
One of the questions I ask leaders — a question that sometimes makes them a little uncomfortable — is a fairly simple, direct one: Do you tell your people the truth? It’s a deeply relevant question, I think, as we approach the New Year. Forget, for a moment, whether you feel your people tell you the truth, or how you feel about it on those occasions when you can prove that they don’t. (That’s actually
I know of too many organizations where the atmosphere is pure stress, it is not relaxed. In an atmosphere of stress, people are limited and have trouble reaching their best. There are many situations where the expectations around attitude, excellence and relationships are not defined, poorly defined or where subpar behavior is allowed to exist.
What difference does a positive environment really make? It makes all the difference.
Some people would have you believe that self-leadership is an art, something to be mastered and even strived for. There is no such thing as self-leadership. There is self-development and personal growth but self-leadership doesn’t exist. Leaders always focus on the people they lead.
Someone who lives with moral excellence and righteousness understands the order of life. Growing up I heard over and over from my father, “Patience is a virtue. I believe accountability is a virtue. Accountability is keeping your commitments to people. People are attracted to people who are honest, transparent and who care for other people. People are attracted to people who are accountable.
I have a speech in Kuala Lumpur, Malaysia. I will be working with over a thousand financial advisors. Prior to the program I emailed and communicated with about 15 people that will be in the audience. I asked several questions because I wanted insights through their eyes. I have a pretty good idea of the issues they are facing from my experience and the clients that I worked with in the past, but I wanted
In business there are many things that will impact our success. Some of those issues are beyond our control: governmental changes, regulations, competitors, making decisions in the market place with regards to products, services, warranties, etc. As great leaders what we must do is choose to focus on what we can control. We can’t control others decisions, but we can control the choices we make with regards to those decisions and if we focus on