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Tag: southwest airlines

Southwest Airlines: What Accountability Looks Like in Action

Southwest Airlines just gave us all a lesson in accountable leadership. You may have seen the news a while back about Boeing having grounded its troubled 737 Max planes, pending certification from the FAA that that aircraft is actually safe to fly. There are plenty of issues about accountability to look at there, but that is another story for another day. Boeing has said it will compensate its customers for losses related to the groundings;

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Southwest Airlines: Accountable Leadership, Accountable Teams

• What is possible in an organizational culture when you consistently show, not just with words but with actions, how much you truly care about people?
• What lessons are you teaching your people about how they should interact with customers … by how you interact with them?
• What happens in an organization when accountability in the workplace is the goal and leadership accepts the responsibility to have accountability start with them?

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September 2020
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